AI platform for customer experience teams: automates QA, customer voice analysis, and omnichannel support.
Oversai is an AI operations platform designed for Customer Experience teams. It combines three modules: OI (Operations Intelligence) that unifies all business data in a customer ontology; Observability for real-time monitoring, automated QA, and sentiment analysis on 100% of interactions; and Omnichannel to manage phone, WhatsApp, email, SMS, and chat support with AI agents and human collaboration. It reduces QA time by 40-80%, accelerates interaction evaluation 3x, and improves agent performance with real-time feedback.
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// Use cases
- ▸Automatizar el control de calidad de interacciones con clientes
- ▸Monitorear el 100% de las conversaciones en todos los canales
- ▸Detectar problemas de CX en tiempo real
- ▸Unificar soporte por WhatsApp, email, teléfono y chat
- ▸Mejorar el desempeño de agentes con feedback AI
// Frequently asked questions
What is Oversai used for?
AI platform for customer experience teams: automates QA, customer voice analysis, and omnichannel support.
How much does Oversai cost?
Precio bajo consulta
Does Oversai have a free version?
Oversai is a paid tool. Precio bajo consulta
What are the best alternatives to Oversai?
The main alternatives to Oversai are: Okara AI, Apollo.io, Google Stitch, Grain. You can compare them on cual.ai.
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